Changed your mind or picked the wrong size? Return any item within 7 days of delivery. Size exchanges are free.
Table 01 // Eligibility
Sequence 02 // Procedure
Call or WhatsApp +212 698-989911 with your order number and the reason for the return.
We send you a return authorization number and instructions.
Pack the item securely with all tags and send it back through our courier.
Once we receive and inspect the item, we process your refund within 3–5 business days.
Table 03 // Logistics
| Case | Reason | Cost |
|---|---|---|
| Defective or wrong item | Our mistake | Free |
| Size exchange | Wrong size ordered | Free |
| Changed mind | Customer preference | 40 MAD |
Notes 04 // Exchange
Ordered the wrong size? Contact us within 7 days of delivery. We pick up your item at no cost and ship the new size right away, with no extra shipping charge.
Cash on delivery orders are refunded by bank transfer. Have your bank details ready when you start a return.